Terms and Conditions
These terms and conditions apply to all purchases made through the website of John & Sarah Londen and can be contacted via info@johnsarahlondon.com.
Applicability
By placing an order, you agree to these terms and conditions.
Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
Ordering and Payment
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Orders are processed after receiving full payment.
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Available payment methods may vary depending on the country. Customers are responsible for checking which payment methods are available for their location.
Processing and Delivery
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Processing Time: 1-3 business days
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Shipping Time: 3-7 business days (depending on location)
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Shipping is directly handled by our supplier in China.
Returns and Cancellations
Please refer to our separate Return Policy for all terms and conditions related to returns and cancellations.
Liability
We are not responsible for loss or damage during shipping if tracking information indicates the package has been delivered. Always double-check the address provided to ensure it is correct.
Intellectual Property
All content on the website (texts, photos, logos) is owned by John & Sarah Londen and may not be used without permission.
Complaints Procedure
Complaints can be submitted in writing via email at info@johnsarahlondon.com. We aim to respond within 5 business days.
Applicable Law
These terms and conditions are governed by English law (United Kingdom).