Shipping and Delivery
At John & Sarah Londen, we strive to deliver your order as quickly and accurately as possible. This document provides all the information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with the tracking details.
Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs fees may apply, depending on the delivery country.
Shipping Costs
Shipping costs will be shown at checkout. These are based on the weight, destination, and chosen shipping method.
Responsibility for Shipping
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Once the tracking information indicates that the package has been delivered, responsibility falls to the customer.
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Carefully check your shipping address; any errors must be reported within 24 hours of placing the order.
Contact Information
For any shipping-related inquiries, please contact us via email at info@johnsarahlondon.com.