Privacy Policy

This Privacy Policy applies to all services provided by John & Sarah London (“we”, “us”, or “our”).
We respect your privacy and are committed to protecting the personal data you share with us. All personal information is handled with care and in accordance with applicable data protection laws.

By using our website and services, you agree to the collection and use of information as described in this policy.

Data We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment providers)

  • IP address and device information

  • Browser data and website activity

  • Order history and customer service interactions

We only collect data that is necessary to operate our store and provide our services effectively.

Purpose of Data Processing

Your personal data is used for the following purposes:

  • Processing and fulfilling orders

  • Shipping products via our fulfillment and logistics partners

  • Providing customer support and responding to inquiries

  • Sending order confirmations, shipping updates, and service-related messages

  • Improving our website, services, and customer experience

  • Preventing fraud and ensuring secure transactions

  • Complying with legal and regulatory obligations

Dropshipping & Third-Party Services

John & Sarah London operates as an online retailer using a dropshipping business model.
This means that orders may be fulfilled and shipped directly from trusted third-party suppliers or fulfillment partners.

Your personal data (such as name, address, and contact details) is only shared with these third parties strictly when necessary to:

  • Process payments

  • Ship and deliver your order

  • Provide customer support or logistics services

All third parties are required to handle your data securely and in compliance with applicable privacy laws.

Data Retention

We do not retain your personal data longer than necessary. Data is stored only for:

  • The duration required to fulfill the purpose for which it was collected

  • Compliance with legal, tax, or accounting requirements

When data is no longer required, it is securely deleted or anonymized.

Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze website traffic and user behavior

  • Improve marketing and advertising performance

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality.

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict certain data processing activities

  • Request data portability

To exercise any of these rights, please contact us using the details below.

Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Company Name: John & Sarah London
Email: info@johnsarahlondon.com

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Changes will be published on this page and become effective immediately upon posting.